User Account: TopUpGold permit one customer per account on this website, any customer found with more than one account will be deleted without notice.
Exchange Rate: Exchange rate on both buy & sell order is only valid same day. Orders which its payment wasn't made the same day will be calculated using the current day exchange rate the payment is made. Our exchange rate is valid till 11:59PM.
Refund Policy: There is no refund of money after payment, but if the administrator decide to refund, there will be 10% fee on the total amount of money that will be refunded.
Bitcoin Transaction: We pay customers selling bitcoin to us the exact value at the time when recorded in Bitcoin network (block timestamp). We use blockchain. info/bitstamp bitcoin value.
Payoneer Transaction: All customers selling Payoneer funds are to send us the screenshot of approval email from Payoneer.
Sell Order: We only pay Naira equivalent of the net amount of fund we receive. Do do not pay for transaction charges/fees.
Pay4me service: TopUpGold will not be held responsible for any pay4me service the value was not given by the seller after payment. Customer is to make adequate research before sending us any product link to purchase.
Processing Time: We process orders within 0 - 24 hours, we always do our best to process all orders immediately the payment is confirmed. However, for some reasons like scarcity or unforeseen circumstances, fulfilling orders maybe be delayed. You agree to be patient and not use any abusive words on any of our staff.
* TopUpGold reserves the right to hold any suspicious transaction(s) originating from a source not clear to us, thereby requesting for additional verification documentations or channeling to appropriate crime agency for necessary action.
* You are responsible for supplying your correct E-currency account number. In the event that your fund is sent to a wrong account because you supplied a wrong account number, we will not be liable for any loss you may incur.
* By using our service, you agree that you will not use our services for money laundering or fraud activities.
* We will keep records of all transactions and we will make them available to relevant authorities when need be.
* E-currency funding is final. You can not request a refund of your money once your e-currency account has been funded.
* Bank account funding is final. You can not request a refund of your E-currency once your bank account has been deposited.
* By using any of our services, you agree to be bound by these terms as stated here.
Change of terms and service: We reserve the right to revise this polices at any time without notice.